Ranova

Supported by EHL and EPFL, Ranova develops an AI-powered feedback engine engineered for the hospitality industry. The technology centralizes guest reviews from multiple platforms into a single dashboard to analyze sentiment trends and pinpoint department-specific areas for improvement. Beyond generating automated, hyper-personalized responses that match a hotel's brand voice, the platform translates raw textual feedback into concrete action plans for operational teams. By automating the tracking and management of thousands of reviews, this system integrates with PMS and OTA tools, enabling independent hotels to optimize their online reputation, increase ratings, and ultimately boost bookings.