Caplena AG

Caplena is an AI platform designed to analyze customer and employee feedback for enterprises, scale-ups, and agencies. By leveraging in-house and third-party LLMs, Caplena transforms feedback from surveys, online reviews, and satisfaction trackers into actionable insights. The platform integrates data from diverse sources, categorizes themes and topics, analyzes sentiment and behavioral trends, and visualizes the results in interactive dashboards. This AI-powered approach helps clients uncover hidden patterns by combining structured and unstructured data, enhancing operational efficiency, refining product-market fit, and informing business strategy.

Headquartered in Zurich, Switzerland, Caplena supports over 200 companies worldwide.